Resume Score
CV/Résumé Score
  • Expertini Resume Scoring: See how well your CV/Résumé matches this job: Customer Services Area Manager.
Boudry Jobs Expertini

Urgent! Customer Services Area Manager Jobs | Mikron Automation

Customer Services Area Manager



Job description

The Customer Services Area Manager is responsible for managing customer relationships within a defined region.

As a dedicated partner, he/she ensures an exceptional customer experience throughout the entire lifecycle of the delivered solutions.

This role involves regular interaction with clients as well as close collaboration with internal teams (after-sales, engineering, production, etc.) to provide fast, personalized, and effective responses to customer needs.

Job Description

Customer relationship & satisfaction

  • Build and maintain long-term, trust-based relationships with clients
  • Ensure a high level of customer satisfaction through regular and proactive presence
  • Maintain continuous contact with customers to understand and anticipate their operational and technical needs
  • Coordinate customer requests in collaboration with the relevant service teams
  • Provide tailored solutions for after-sales service requests

Offers and coordination

  • Develop customized offers aligned with client expectations
  • Act as the central point of contact for all service-related requests within the assigned area
  • Ensure proper coordination among different departments to deliver prompt and consistent responses
  • Actively contribute to the continuous improvement of the customer service department
  • Participate in optimizing internal processes to better meet market demands
  • Collect customer feedback and share improvement opportunities with the relevant teams
  • Conduct regular customer visits (approximately 30% of the time)
  • Work autonomously and in an agile and organized manner while working remotely

Candidate Profile

Education and experience

  • Strong technical background in mechanical, electrical, or software engineering
  • Proven experience in customer service management, in an industrial or technical environment (Customer-oriented projects)

Skills

  • Empathetic approach and excellent communication skills
  • Customer-oriented with analytical mindset to emphasize tailor-made solutions
  • Autonomy, organizational skills, and adaptability in a dynamic environment
  • Ability to collaborate with diverse stakeholders and work within cross-functional teams

Languages

  • Fluent in English, French, or German
  • Strong command of one or more additional languages (Swiss German or Italian is an asset)

#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Customer Services Potential: Insight & Career Growth Guide